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Customer Service Representative
2 months ago
Job Overview
About DK Recruitment
DK Recruitment is a leading provider of recruitment services, and we are currently seeking a highly skilled and experienced Customer Service Representative to join our team.
Key Responsibilities
- Respond to Incoming Calls
Our ideal candidate will be responsible for responding to incoming calls from tenants and clients in a prompt and professional manner.
Record Maintenance RequestsThey will accurately record detailed information about maintenance requests into our system, ensuring that all necessary details are captured.
Prioritize Maintenance TasksThe successful candidate will assess the urgency of maintenance issues and prioritize accordingly, ensuring that critical tasks are completed in a timely manner.
Coordinate with Maintenance TechniciansThey will coordinate with maintenance technicians to schedule repairs and maintenance tasks, ensuring that all necessary arrangements are made.
Provide Excellent Customer ServiceOur ideal candidate will provide excellent customer service, keeping tenants informed about the status of their maintenance requests and ensuring their satisfaction with completed work.
Follow-up with TenantsThey will follow up with tenants to ensure their satisfaction with completed maintenance work, ensuring that all necessary feedback is captured.
Requirements
- Excellent Communication Skills
The successful candidate will possess excellent communication skills, both verbal and written, to effectively interact with tenants and clients.
Previous Experience in Customer ServicePrevious experience in a customer service or call handling role is preferred, but not essential.
Ability to Remain Calm Under PressureOur ideal candidate will be able to remain calm and composed under pressure, ensuring that all tasks are completed to a high standard.
Strong Organisational SkillsThey will possess strong organisational skills and attention to detail, ensuring that all necessary tasks are completed accurately and efficiently.
Proficiency in Computer SystemsThe successful candidate will be proficient in using computer systems and software for data entry and communication.
Knowledge of Property MaintenanceKnowledge of property maintenance processes and terminology is advantageous but not essential.
Job Type
This is a full-time, permanent position.
Salary
The salary for this position is £24,000.00 per year.
