Patient Access Officer

5 hours ago


Manchester, United Kingdom London Bridge Hospital Full time

Role Overview

We are seeking a highly organized and customer-focused Patient Access Officer to join our team at London Bridge Hospital. As a key member of our Patient Access department, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities

  • Provide a warm and welcoming greeting to patients and visitors, ensuring a positive first impression of our hospital.
  • Communicate effectively with internal and external stakeholders, including patients, consultants, and other healthcare professionals.
  • Maintain accurate and up-to-date information on our hospital database, ensuring that patient records are complete and accurate.
  • Pre-register or register patients onto our databases, ensuring that all necessary documentation is completed and signed.
  • Respond to patient and third-party queries in a timely and professional manner, providing clear and concise information.
  • Manage patient waiting areas, ensuring that our service runs smoothly and efficiently.
  • Coordinate and facilitate patient bookings, ensuring that all necessary arrangements are made.

Requirements

  • Previous administrative experience in a client-facing role, preferably in a healthcare setting.
  • Excellent customer care skills, with the ability to provide a high level of service to patients and stakeholders.
  • Accuracy and attention to detail, with the ability to maintain accurate records and databases.
  • Computer literacy, including Microsoft Office and Excel.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with patients and stakeholders.

What We Offer

  • A competitive salary and benefits package, including private healthcare insurance and a pension scheme.
  • Opportunities for career progression and professional development, including training and education programs.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and work-life balance.
  • A comprehensive range of flexible benefits, including season ticket loan and cycle to work scheme.

About Us

London Bridge Hospital is a leading private hospital in the UK, providing high-quality healthcare services to patients from across the country. We are committed to delivering exceptional patient care and ensuring that our patients receive the best possible treatment and support.


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