Restaurant Operations Manager

5 days ago

London, Greater London, United Kingdom Figo Restaurant Full time
General Manager - Italian Restaurant

Fico Restaurant is seeking an experienced and passionate General Manager to lead our cozy, neighborhood Italian restaurant. If you have a love for authentic Italian cuisine, strong leadership skills, and a commitment to delivering exceptional customer experiences, this is the perfect opportunity for you.

Key Responsibilities:
  • Leadership & Team Management:
    • Oversee daily operations and ensure smooth running of the restaurant.
    • Recruit, train, and manage a diverse team of staff, including front-of-house and kitchen personnel.
    • Foster a positive work environment and promote teamwork and professional development.
  • Customer Service:
    • Maintain high standards of customer service to ensure a memorable dining experience.
    • Handle customer inquiries, complaints, and feedback promptly and effectively.
    • Implement strategies to enhance customer satisfaction and loyalty.
  • Business Operations:
    • Develop and execute operational policies and procedures.
    • Monitor financial performance, including budgeting, forecasting, and cost control.
    • Manage inventory, ordering, and supplier relationships to ensure quality and consistency of ingredients.
  • Marketing & Community Engagement:
    • Collaborate with the marketing team to create and implement promotional strategies.
    • Build relationships with local businesses and the community to drive traffic and brand awareness.
    • Plan and execute special events and promotions to attract and retain new customers.
  • Compliance & Safety:
    • Ensure compliance with health, safety, and hygiene standards.
    • Maintain knowledge of industry trends and regulations to ensure the restaurant meets all legal requirements.
Qualifications:
  • Minimum of 3 years experience as a General Manager in a high-volume restaurant environment - with proven references.
  • Proven ability to manage all aspects of restaurant operations, including team leadership, financial management, and customer service.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
What We Offer:
  • Competitive salary.
  • Opportunities for career growth and development.
  • A supportive and dynamic work environment.
  • Employee discounts on dining.

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