Customer Service and Complaints Manager
1 month ago
We are seeking a highly skilled and experienced Customer Care Manager to join our team on a 14-month fixed term contract. As a Customer Care Manager, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service and support to customers via phone, email, and in-person
- Resolve customer complaints in a timely and professional manner
- Work closely with the sales team to ensure customer needs are met
- Develop and implement customer service strategies to improve customer satisfaction
Requirements:
- Proven experience in customer service and complaint resolution
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- High school diploma or equivalent required
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing company
- A collaborative and supportive work environment
Job Solutions Ltd is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today.
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