Customer Service and Complaints Manager

1 month ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Customer Care Manager - Maternity Cover

We are seeking a highly skilled and experienced Customer Care Manager to join our team on a 14-month fixed term contract. As a Customer Care Manager, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service and support to customers via phone, email, and in-person
  • Resolve customer complaints in a timely and professional manner
  • Work closely with the sales team to ensure customer needs are met
  • Develop and implement customer service strategies to improve customer satisfaction

Requirements:

  • Proven experience in customer service and complaint resolution
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive work environment

Job Solutions Ltd is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today.



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