Customer Service Liaison

2 weeks ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Customer Service Role

Job Solutions Ltd is seeking a Customer Service Liaison to join their team. As a key member of the customer care team, the Customer Service Liaison will play a critical role in maintaining and developing sales of clients' products to customers in Retail and/or Specification divisions in the UK and Ireland.

The ideal candidate will possess excellent verbal and written communication skills, be polite, friendly, and professional, and have a strong attention to detail. They will also be organised, able to look for continuous improvements, and be a strong team player.

The Customer Service Liaison will be responsible for responding to customer queries in a professional and timely manner, processing and managing the full order cycle, and liaising with the Supply Chain and Sale Managers to overcome blockers and maximise order posting. They will also provide support to the external Sales team and identify opportunities to improve service and feedback on potential challenges and root cause analysis.

The successful candidate will have a positive can-do attitude, be able to build rapport with customers via phone, chat, and email, and be competent in Microsoft Office. They will also have customer service experience and the ability to work flexibly and manage multiple tasks.

This is an immediate start opportunity, and only applicants who are readily available need apply. Permanent opportunities may be available for the right candidates.



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