Customer Service Representative

5 days ago

Bristol, Bristol, United Kingdom Savills Management Resources Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our site operations team, you will be responsible for providing exceptional customer service to residents, ensuring a high level of satisfaction and a sense of community within our development.

Key Responsibilities
  • Ensure all health and safety compliance is up to date and maintained.
  • Act as the first point of contact for residents to report maintenance issues and coordinate contractor appointments and defect repairs.
  • Conduct daily inspections of communal areas and corridors to ensure they are well-presented and appealing to prospective tenants.
  • Organize minor works between tenancies to maintain a high level of presentation and quality.
  • Complete check-in and check-out reports, determining deposit returns and ensuring accurate records are maintained.
  • Develop and implement community engagement initiatives to foster a sense of community among residents.
  • Work closely with the Resident Services Manager to ensure health and safety statutory requirements are met across the development.
  • Respond to rental enquiries, conduct viewings, and negotiate offers as needed.
  • Liaise with appointed letting agents during the initial let-up period as required.
  • Process offers and complete all tenancy documentation in a timely and accurate manner.
  • Provide exceptional customer service to residents, ensuring their needs are met and exceeded.
  • Ensure up-to-date resident communication via various channels, including social media.
  • Monitor CCTV when at reception and report any estate maintenance issues to the Facilities Manager.
  • Record accidents and incidents, ensuring accurate records are maintained.
Requirements
  • Strong customer service ethic and background.
  • Experience in Build to Rent (BTR) or Lettings is required.
  • Positive, can-do attitude, with a common sense approach.
  • Organized and detail-oriented, with excellent written and spoken communication skills.
  • Ability to think on their feet and make considered decisions.
  • Outgoing, warm, and friendly personality, with excellent interpersonal skills.
  • IT literate and social media savvy.
  • Experience in BTR would be an advantage.
Working Hours

5 days over 7 (40-hour week), with shifts varying from 8-4, 10-6, or weekends/bank holidays included.

Salary

£28,325 plus discretionary 10% bonus.

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