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Operations Support Coordinator
2 months ago
Operations Support Coordinator Role
Edinburgh (Hybrid)
About the Opportunity
The Operations Support Coordinator plays a vital role in delivering exceptional customer service and contributing to the continuous improvement of our operations. As the first point of contact between us and our customers, you will provide high-quality support and identify specific customer requirements.
Key Responsibilities
- Contribute to process improvement initiatives to enhance our operations and customer experience.
- Collaborate with teams to clarify facts, exchange information, and resolve enquiries and issues.
- Support the wider teams to ensure performance standards and business objectives are met.
- Build long-lasting professional relationships with customers and colleagues.
- Provide and undertake training to enhance skills and knowledge.
About You
To succeed as an Operations Support Coordinator, you will be someone who values delivering exceptional customer service and is passionate about process improvement. You will also have:
- A strong emphasis on delivering results and meeting customer expectations.
- Excellent communication skills, both written and verbal.
- Innovative and flexible thinking to adapt to changing customer needs.
- The ability to work in a team and independently, with excellent problem-solving skills.
- A drive to self-develop and continuously improve your skills and knowledge.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive salary and benefits package.
- Generous holiday allowance and flexible working arrangements.
- Annual lifestyle allowance to support your personal development.
- Pension scheme with employer matching.
- Private health insurance and group income protection scheme.
- Charitable fundraising opportunities and matched funding.
- Cycle to work and gym flex schemes.
- Internal coaching and mentoring, training, and career progression opportunities.
- Family-friendly policies and free parking.
Join Landmark Information
At Landmark Information, we value our employees' growth and development, and we offer a supportive and dynamic work environment that fosters innovation and collaboration. If you are passionate about delivering exceptional customer service and process improvement, we encourage you to apply for this exciting opportunity.
