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Sales and Education Manager

2 months ago

London, Greater London, United Kingdom Bobbi Brown Cosmetics Full time
Bobbi Brown Cosmetics | Area Sales and Education Manager

Job Summary

This role covers London and flagship stores.

As a Sales and Education Manager, you will be accountable for the overall delivery of retail sales and key performance indicators (KPIs) of your business area sales as well as demo budget through exceptional service delivery and high-touch customer service. You will build a high-performing team while fostering a consumer-focused culture.

Key Responsibilities

  • Recruiting, leading, and developing the Point of Sale Management teams to consistently deliver brand expectations on sales and service, operations, and product.
  • In collaboration with the Point of Sale Management team, defining the commercial strategy for each business location, setting objectives, and delivering operational excellence through the brand strategy.
  • Train, coach, and develop Point of Sale Managers. Delegate and empower management teams to run the business successfully. Conduct required performance reviews and appraisals based on performance goals and KPIs.
  • Deliver brand education via digital tools and resources available to upskill Point of Sale teams.
  • Coach the Point of Sale teams on consumer service, sales techniques, and product knowledge to improve performance, driving consumer recruitment and retention strategy to grow a loyal consumer base.
  • Ensure Point of Sale Management teams maximize profitability through commercial stock management, visual merchandising, and replenishment, taking appropriate action where necessary.

Requirements

  • Inspirational leader, confident in leading and developing managers and teams.
  • Multi-site management experience in high-turnover retail and/or consumer service sectors is essential.
  • Strong people management experience, including training and coaching high-performing teams. Distance management is essential.
  • Ability to use technology to enhance communication and information cascade.

Benefits

• Hybrid working arrangement (2 days WFH, 3 days office-based)

• Generous bonus opportunity that usually performs ahead of target

• 25 days annual leave (exc. Bank Holidays) that increases with length of service up to 29 days

• 1 additional day of annual leave to celebrate your birthday

• Holiday purchase scheme that enables you to get five additional days

• Summer Fridays for five months of the year

• Market-leading family leave provisions

• Generous staff discount and credit

• Benefits platform with exclusive discounts and offers

• Mental health wellbeing provisions (Unmind App and Employee Assistant Programme)

Job Type

Full-time

Shift

1st (Day) Shift

Job Number

249011