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Senior Manager, Sales Operations Lead

2 months ago

London, Greater London, United Kingdom SharkNinja Full time

**About the Role**

We are seeking a highly skilled and experienced Senior Manager, Sales Operations to join our global team at SharkNinja. As a key member of our commercial team, you will play a critical role in driving revenue growth and meeting key performance indicators (KPIs) for our retail partners.

**Key Responsibilities**

  • Lead and mentor a team of Sales Operations Managers to achieve individual and team targets, providing ongoing training and development opportunities to enhance their skills and capabilities.
  • Maintain a strong focus on both forecast accuracy and attainment (revenue and POS) to ensure we are following through on commitments made to the organization and our retail partners.
  • Bring best practices on forecast rigor, rooted in SharkNinja's Success Drivers and Leadership Principles, by collaborating with operations directors across the SharkNinja global business.
  • Predict and prevent stock risk associated with long lead times, tent pole events, by finding solutions to ensure there is minimal impact on business performance.
  • Drive governance on the need for future planning (rolling 12-18 month forecast) during each budget cycle.
  • Collaborate and connect between Country, Region, and Global on forecasting and strategy, align on expectations, and execute within the EMEA business.
  • Work closely with Global Demand Planning on allocation vs. forecasting to ensure EMEA gets its fair share and reduce potential stock outs.
  • Be the subject matter expert and train the Sales operations managers and the Sales teams to utilize SFO (internal forecasting tool) to enter and manipulate forecasts as necessary.
  • Utilize inbound flow and outbound requirements and work with country sales leads to develop SKU/Country/Account allocation, update SFO, while working with cross-functional teams to ensure future inbound planning is adjusted as necessary.
  • Become a leading resource on customer-specific requirements and communicate the same to cross-functional teams to ensure on-time execution.
  • Train the SOMs to utilize market data and weekly trends (POS or shipments) to help identify risks and opportunities for the business, allowing us to remain nimble and provide a reliable demand projection to the business.
  • Work very closely with customer demand planning teams, sales director/account manager, and CP&A on all aspects of forecasting, inventory planning, orders, and supply chain management.
  • Be the conduit between Demand planning, Supply planning, Product development, Brand marketing with Sales.
  • Lead monthly forecast meetings with county leads to align on overall budget and changes.
  • Collaborate with internal teams plan promotions based on inventory availability and seasonality and ensure the SOM team works with sales to enter uplifts during promotional windows.
  • Help develop and implement sales strategies and plans to achieve revenue targets and maximize market penetration.
  • Represent the operations team as Oracle ERP business lead, driving the post-hypercare support to continuously enhance the system, identify core issues, prioritize business needs, and amplify the post-go-live impact on business, costs, efficiency, and standardization.
  • Lead special/ad-hoc projects and reporting to support overall EMEA growth and business optimization.

**Requirements**

  • Bachelor's degree in Business Administration, Sales, Marketing, or related field. MBA or relevant advanced degree preferred.
  • Prior experience working for both the retailer and vendor side of the business, ideally across roles in both sales and demand planning.
  • 7+ years of experience in retail, with a proven track record of success in driving revenue growth and meeting KPIs.
  • Strong leadership and people management skills, with the ability to inspire, motivate, and develop a diverse team of sales professionals.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels.
  • Proven ability to develop and execute sales strategies, plans, and initiatives to achieve business objectives.
  • High-level proficiency in using a forecasting tool to manage forecasts. Experience with SFO preferred.

**About SharkNinja**

At SharkNinja, we are committed to creating a diverse, inclusive, and equitable work environment that values each unique voice and blends all of our diverse skills to strengthen our innovation every day. We support all associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration.