Customer Experience Manager

1 day ago


Essex, United Kingdom Harnham Full time

Job Title: Customer Experience Manager - Data Insights Lead

About the Company: Harnham is a leading recruitment agency specializing in IT and digital roles.

About the Role: We are seeking an experienced Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for leading the Customer Experience team and driving business growth through data-driven insights.

Key Responsibilities:

  • Lead the Customer Experience team in developing and implementing data-driven strategies to improve customer experience.
  • Collaborate with cross-functional teams to identify business opportunities and develop solutions to drive growth.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide insights to stakeholders.
  • Work closely with the analytics team to develop and implement data visualizations and analytics solutions.
  • Provide training and support to team members on data analysis and visualization tools.

Requirements:

  • Financial services background with experience in customer experience and analytics.
  • Strong Google Analytics experience (GA4) and data visualization skills using Tableau.
  • Excellent communication and stakeholder engagement skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and bonus structure.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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