Current jobs related to Customer Success and Intelligence Manager - Essex - Ford Brasil
-
Retail Sales Associate
1 month ago
Essex, United Kingdom Success Talent Full timeSales Assistant – Sportswear Permanent – Part-time Essex £6.40 – £11.44 per hour We are seeking a skilled Sales Assistant to join our team at a leading premium sportswear brand. As a Sales Assistant, you will be responsible for providing exceptional customer service and acting as a brand ambassador. Key responsibilities include: Replenishing stock...
-
Retail Sales Associate
3 weeks ago
Essex, United Kingdom Success Talent Full timeSales Assistant – Sportswear Permanent – Part-time Essex £6.40 – £11.44 per hour We are seeking a skilled Sales Assistant to join our team at a leading premium sportswear brand. As a Sales Assistant, you will be responsible for delivering exceptional customer service and acting as a brand ambassador. Key responsibilities include: Replenishing stock...
-
Retail Sales Associate
3 weeks ago
Essex, United Kingdom Success Talent Full timeSales Assistant – Sportswear Permanent – Part-time Essex £6.40 – £11.44 per hour We are seeking a skilled Sales Assistant to join our team at a leading premium sportswear brand. As a Sales Assistant, you will be responsible for delivering exceptional customer service and acting as a brand ambassador. Key responsibilities include: Replenishing stock...
-
Retail & Fashion / Retail Operations Sales Assistant
5 months ago
Essex, United Kingdom Success Talent Full timeSales Assistant – Sportswear Permanent – Part-time Essex £6.40 – £11.44 per hour We are recruiting exciting sales assistants’ roles for a brand-new store with a leading premium sportswear brand who have a solid footprint in the sports apparel space. As the Sales Assistant, you will be greeting and serving customers at the highest...
-
Retail Sales Associate
2 weeks ago
Essex, United Kingdom Success Talent Full timeJob Opportunity:Sales Assistant – SportswearPermanent – Part-timeEssex£6.40 – £11.44 per hourWe are seeking a sales assistant to join our team at a leading premium sportswear brand. As a sales assistant, you will be responsible for providing exceptional customer service and acting as a brand ambassador.Key Responsibilities:Replenish stock and manage...
-
Retail Sales Associate
2 weeks ago
Essex, United Kingdom Success Talent Full timeSales Assistant Role OverviewWe are seeking a skilled Sales Assistant to join our team at a leading premium sportswear brand. As a Sales Assistant, you will be responsible for providing exceptional customer service and acting as a brand ambassador.Key Responsibilities:Replenish stock and manage store deliveriesUpsell products and handle customer...
-
Marketing Manager
3 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeMarketing Manager OpportunitySuccess Recruit Ltd is seeking a dynamic Marketing Manager to join their team in Central Essex. The successful candidate will have a passion for driving engagement and interaction with B2B and B2C audiences.Key ResponsibilitiesDevelop and execute a marketing strategy to drive business growth.Plan and project manage key marketing...
-
Marketing Manager
3 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeMarketing Manager OpportunitySuccess Recruit Ltd is seeking a dynamic Marketing Manager to join their team in Central Essex. The successful candidate will have a passion for driving engagement and interaction with B2B and B2C audiences.Key ResponsibilitiesDevelop and execute a marketing strategy to drive business growth.Plan and project manage key marketing...
-
Communications Manager
3 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeTemporary Communications ManagerSuccess Recruit Ltd is seeking a highly skilled and experienced Communications Manager to join their team on a temporary basis for approximately 6-9 months. The successful candidate will work closely with the Head of Communications and the Senior Management Team to improve the profile of the company, in support of their...
-
Communications Manager
3 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeTemporary Communications ManagerSuccess Recruit Ltd is seeking a highly skilled and experienced Communications Manager to join their team on a temporary basis for approximately 6-9 months. The successful candidate will work closely with the Head of Communications and the Senior Management Team to improve the profile of the company, in support of their...
-
Retail and Fashion Sales Professional
4 days ago
Essex, United Kingdom Success Talent Full timeSportswear Sales RolePermanent – Part-timeEssex£6.40 – £11.44 per hourWe are recruiting sales assistants for a leading premium sportswear brand. As a sales assistant, you will be greeting and serving customers, providing excellent customer service, and acting as the brand ambassador.Key duties include replenishing stock, store deliveries, up selling...
-
Business Development Manager
2 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeUnlock Your Potential as a Business Development ManagerSuccess Recruit Ltd is seeking an experienced Business Development Manager to join their dynamic team. As a key player in driving business growth, you will be responsible for identifying and winning new business opportunities through consultative, friendly, and professional approaches.Key...
-
Business Development Manager
4 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeJob Title: Business Development ManagerWe are seeking a highly motivated and experienced Business Development Manager to join our team at Success Recruit Ltd. As a Business Development Manager, you will be responsible for identifying and winning new business opportunities with a consultative, friendly, and professional approach.Key Responsibilities:Identify...
-
Business Development Manager
4 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeJob Title: Business Development ManagerWe are seeking a highly motivated and experienced Business Development Manager to join our team at Success Recruit Ltd. As a Business Development Manager, you will be responsible for identifying and winning new business opportunities with a consultative, friendly, and professional approach.Key Responsibilities:Identify...
-
Marketing Manager
2 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeSuccess Recruit Ltd is seeking a dynamic Marketing Manager to join their team in Central Essex. The successful candidate will have a strong background in marketing and a passion for driving engagement with B2B and B2C audiences.The ideal candidate will have:A proactive and efficient approach to workPrevious experience in a marketing position at a managerial...
-
Business Development Manager
4 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeBusiness Development Manager OpportunityWe are seeking an experienced Business Development Manager to join our team at Success Recruit Ltd. As a key member of our sales team, you will be responsible for identifying and winning new business opportunities with a consultative, friendly, and professional approach.Key Responsibilities:Identify and pursue new...
-
Business Development Manager
4 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeBusiness Development Manager OpportunityWe are seeking an experienced Business Development Manager to join our team at Success Recruit Ltd. As a key member of our sales team, you will be responsible for identifying and winning new business opportunities with a consultative, friendly, and professional approach.Key Responsibilities:Identify and pursue new...
-
Business Development Manager
3 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeBusiness Development Manager OpportunityWe are seeking an experienced Business Development Manager to join our team at Success Recruit Ltd. As a key member of our sales team, you will be responsible for identifying and winning new business opportunities with a consultative, friendly, and professional approach.Key Responsibilities:Identify and pursue new...
-
Business Development Manager
3 weeks ago
Essex, United Kingdom Success Recruit Ltd Full timeBusiness Development Manager OpportunityWe are seeking an experienced Business Development Manager to join our team at Success Recruit Ltd. As a key member of our sales team, you will be responsible for identifying and winning new business opportunities with a consultative, friendly, and professional approach.Key Responsibilities:Identify and pursue new...
-
Retail Operations Sales Assistant
3 weeks ago
Essex, United Kingdom Success Talent Full timeSales Assistant OpportunityWe are seeking a skilled Sales Assistant to join our team at a leading premium sportswear brand. As a Sales Assistant, you will be responsible for providing exceptional customer service, greeting and serving customers, and acting as a brand ambassador.Key Responsibilities:Replenish stock and manage store deliveriesUpsell products...
Customer Success and Intelligence Manager
2 months ago
As an Enterprise Customer Success Manager, you will provide best-in-class experience and be responsible for building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies primarily focused on DACH with expansion across additional European markets to ensure they have the foundations needed to maximize the value of Ford Pro Intelligence and Charging solutions to optimize their fleet operation's needs and maximize value from our products and services.
A successful Enterprise Customer Success Manager has exceptional communication skills, a fierce drive to succeed, and a genuine passion for helping people. You will require both strong project management and leadership skills as you will coordinate the strategic and technical-operational aspects simultaneously. You will partner with the customer to advise and guide them in the set-up and adoption of Ford Pro Solutions which will include essentials, telematics, charging, and fleet management.
Key Responsibilities:- Lead customer issue resolution and leverage supporting teams to drive fast and effective technical solutions.
- Continuously improve the process by ensuring customer feedback is received and used to enhance overall customer success.
- Build customer relationships to understand their business needs and increase their ROI of the solution(s).
- Drive conversions from essentials (free) solution to paid telematics, parts, and service by showcasing business value.
- Provide updates on new features or functionality for contracted services.
- Demonstrate exceptional customer service by providing consistent, timely, and accurate customer support.
- Resell the value and benefits of Ford Pro Software solutions, up-sell/cross-sell services and products.
- Attain established objectives regarding quality targets, productivity & customer file maintenance within our CRM.
- Lead and mentor other team members including Customer Success Managers.
- Partner with Product, Engineering, and Ford Pro Leadership to drive high product and customer management.
- A minimum of 5 years of work experience in a customer-facing role.
- Must be fluent in German & English (written and verbal), native German preferred.
- Proven results in retention, adoption, and expansion of commercial accounts in the SaaS space.
- Proactive mindset and excellent time management skills.
- High emotional intelligence.
- Experience in software implementations with a focus on fleet telematics or fleet management software preferred.
- Experience working with Dealers or Commercial Fleet customers in a sales or service capacity preferred.
- Experience utilizing a CRM tool (i.e., Sales Force).
- Highly Organized – Ability to multi-task and handle multiple ongoing projects at one time.
- Flexible – Comfortable working in a fast-paced environment.
- High Emotional Intelligence – build relationships and foster customer centricity.
