Accommodation Manager
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Accommodation Manager to lead our holiday accommodation team at Away Resorts. As a key member of our senior management team, you will be responsible for ensuring that our guest accommodation is of the highest standard, and that our guests have an exceptional experience.
Key Responsibilities
- Lead and manage a large team of accommodation staff, including management team, cleaning team leaders, and accommodation cleaners.
- Ensure that our guest accommodation is ready for arrivals and meets the highest standards of cleanliness and presentation.
- Work closely with other managers in the park and centrally to ensure an exceptional guest experience.
- Coach and support team leaders in resolving guest issues and providing excellent customer service.
- Contribute to the strategic direction of the company and the park, providing input on the accommodation offer and services.
- Manage and control budgets, identifying and implementing cost savings and efficiency improvements.
- Champion and implement Health and Safety policies to ensure the safety of our team and guests.
Requirements
- Proven experience of managing and leading a team in a similar role.
- Excellent communication and interpersonal skills, with the ability to adapt style to suit different individuals and situations.
- Strategic mindset and a strong focus on customer service delivery.
- Ability to manage performance issues and conflict situations assertively and with empathy.
- Forward-thinking outlook and open to new ideas and initiatives.
What We Offer
- Competitive salary and benefits package.
- Temporary accommodation up to 3 months.
- Bonus scheme and life insurance.
- Discounts on Away Resorts holidays and on-park discounts.
- Awards and recognition for outstanding performance.
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