IT Support Specialist
6 days ago
We are seeking a highly skilled and enthusiastic IT Support Specialist to join our team at In Technology Group Limited. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our end-users.
Key Responsibilities- Provide technical support to end-users via various channels, including face-to-face, phone, and email.
- Troubleshoot hardware, software, and network-related issues in a timely and efficient manner.
- Assist with configurations, installations, and maintenance of systems to ensure optimal performance.
- Document processes and procedures to ensure they are up-to-date and clear for future reference.
- Perform preventative maintenance tasks, including system updates, patching, and data backups to ensure business continuity.
- Collaborate with other departments to provide seamless customer service and support.
- 1-2 years of industry experience in IT support.
- Excellent knowledge of Microsoft operating systems and Microsoft Office Suite.
- Experience with Active Directory, Group Policies, and networking protocols (DNS, DHCP, TCP/IP).
- Strong problem-solving skills and a customer-orientated approach.
- Knowledge of ITIL or other frameworks.
- Valid driving license and own car.
- Experience working in warehouse, manufacturing, or e-commerce environments.
- Knowledge of inventory management or order processing systems.
- Experience with specialized software systems used in these environments (e.g., SQL, Sage, ERP).
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the company.
- A fun and collaborative working environment.
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