Customer Service Associate

3 weeks ago

Fareham, Hampshire, United Kingdom ESS Full time
Customer Service Associate - Hospitality

We are seeking enthusiastic Customer Service Associates who will represent our organization, providing outstanding service in a part-time capacity, with a commitment of 25 hours per week. You will be part of a dedicated team that takes immense pride in their work, including our offerings, our brand, and most importantly, our team members.

We believe in recognizing your efforts, which is why we provide a comprehensive benefits package that includes:

  • A complimentary meal or equivalent subsidy during shifts to assist with living costs
  • Exclusive travel discounts with various partners
  • Grocery discounts at major supermarkets
  • Quick access to a Digital GP for you and your immediate family, along with additional healthcare benefits
  • Discounts on cinema tickets for your entertainment
  • Regular updates featuring the best savings and discounts available
  • Cash rewards for your spending, redeemable at a variety of brands
  • Free wellness, mindfulness, and fitness classes to help you unwind
  • Shareable discounts and offers for friends and family
  • A contributory pension scheme
  • Opportunities for career advancement through our development programs

Please note: This position is contracted for 49 weeks each year.

Are you ready to bring your enthusiasm to our team? Here’s what you will be responsible for:

  • Welcoming and attending to our guests to ensure they leave satisfied
  • Serving customers while providing a seamless and personalized experience
  • Demonstrating knowledge of the menu and offering recommendations
  • Upholding the brand image of our organization
  • Adhering to Food Handling and Hygiene standards
  • Following Health and Safety regulations

Our ideal Customer Service Associate will:

  • Exhibit a passion for delivering exceptional service, greeting customers warmly and serving with pride
  • Take initiative and make customer-centric decisions
  • Be a strong team player with excellent communication skills
  • Have a drive to excel in their role
  • Possess the ability to perform well under pressure

As part of our organization, we support numerous establishments and environments, and we value individuals who are dedicated to providing excellent customer service at all levels.

We are committed to fostering a workplace where everyone can be themselves and have equal opportunities for career progression. We strive to create an inclusive culture that values and embraces diverse talents, backgrounds, and abilities, allowing our colleagues to thrive.

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