Facilities and Office Director

5 days ago

Fairford, Gloucestershire, United Kingdom WHSmith Full time

{"title": "Store Leadership Role", "description": "As a Store Leader at WHSmith, you will be responsible for leading and inspiring your team to provide exceptional customer service, meet business objectives, and create a working environment that supports colleague development and achievement.

Key Responsibilities:

* Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
* Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree key actions and priorities that will lead to success for your store - reporting back to your team on store, cluster, and area performance
* Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
* Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
* Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement

Requirements:

* Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV and TPC
* Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
* Flexibility of approach that will allow you to support other stores in the area when needed
* Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
* Experience of supporting employee training and development, and motivating teams adopting an engage rather than tell approach

What We Offer:

* Competitive salary and benefits package
* Opportunities for career development and growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance

About Us:

WHSmith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers hearts for 230 years. But this doesnt mean that were resting on our laurels Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

We are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.", "lang_code": "en"}

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