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IT Operations Specialist

2 months ago

Salford, Salford, United Kingdom Matchtech Full time

Job Summary:

Matchtech is seeking an experienced IT Operations Specialist to support our Central Government client in their Operations Support Analyst assignment. This is an initial 6-month contract opportunity.

Key Responsibilities:

  • Monitor infrastructure, network, and applications for alerts and events that could impact services for users.
  • Raise incidents in a Service Management toolset, log, and initiate necessary resolution activities.
  • Provide support to incident and problem resolution activities, engaging with other teams and/or suppliers to ensure service performance, availability, and security is maintained in line with agreed SLAs.
  • Track incidents using service management tools and produce supporting reports/data as required.
  • Understand and adhere to ITOC and ITIL event, incident, and problem management policies, procedures, OLAs, and SLAs.

Requirements:

  • Good interpersonal skills with the ability to communicate effectively and professionally.
  • Ability to work as part of a team and engage effectively with suppliers and customers.
  • Knowledge of networks, operating systems, middleware, and applications, with a willingness to learn new technologies and maintain industry knowledge.

Desirable Skills:

  • Experience performing a similar role within the Civil Service or at other organizations.
  • Understanding and/or experience of adhering to ITIL v3/v4 service management processes and procedures.
  • Using an enterprise monitoring toolset to monitor infrastructure, network, and applications.
  • Using a Service Management toolset to log and update service incidents.