IT Support Specialist
4 weeks ago
An exciting new role has become available for an IT Support Analyst to join a leading financial services solutions provider.
As a member of a small but talented team, you will be responsible for supporting internal business users, providing technical assistance, and ensuring the smooth operation of IT systems.
Key Responsibilities:
- Support internal business users with technical queries and issues
- Set up new users, configure software and VPN access, and adhere to ISO processes
- Train and support new users across software and IT services
- Manage P1 and P2 incidents and use an IT ticketing system
- Have knowledge of PC hardware, software, and operating systems, as well as ISO standards
- Be proficient in Office365, including Teams, SharePoint, and Outlook
Requirements:
- At least 3 years of commercial experience in a 2nd line technical support role
- Previous experience working in a 1st and/or 2nd line IT Support role and management of P1 and P2 incidents
- Experience of using an IT ticketing system
- Knowledge of PC hardware, software, and their components in a business environment
- Knowledge of Office365, including Teams, SharePoint, Outlook
- Proven working knowledge of operating systems (Windows primarily) and ISO standards
This is a full-time, on-site role, requiring 5 days per week attendance.
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