Water Operations Specialist

3 weeks ago


Salford, Salford, United Kingdom Leep Utilities Full time
Job Opportunity

Role: Water Specialist

Department: Customer Operations

Contract: Part-Time (22 Hours)

Reports to: Team Leader (Water)

About the Role

We are seeking a skilled Water Specialist to join our Customer Operations team. As a key member of our team, you will be responsible for delivering exceptional customer experiences for our regulated fresh and wastewater customers.

Key Responsibilities

  • Undertake key billing, customer service, and collections activities on customer accounts.
  • Handle key account functions, including movers, complaints, payment plans, and ticket logging.
  • Account cleansing through exception report management.
  • Administrative duties relating to payments, asset failures, affordability checks, and more.
  • Provide excellent customer service via phone and email using our multi-channel technology.

About You

We are looking for a motivated and organized individual with a passion for delivering exceptional customer experiences. Outbound collections experience is desirable.

About Us

Leep Utilities is a leading provider of regulated and non-regulated multi-utility networks across the UK. We deliver straightforward connections and hold the relevant licenses for regulated utilities on new developments.

Your Development and Benefits

We believe in stable growth and putting our people first. Our benefits include:

  • 25 days paid holiday + bank holidays.
  • An additional day off to celebrate your birthday.
  • Company pension plan.
  • Health Cash plan through Westfield Health.
  • Option to purchase additional holiday days through our Holiday Buying Scheme.
  • Paid professional memberships relevant to your role and access to professional development opportunities.


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