Water Specialist

4 weeks ago

Salford, Salford, United Kingdom Leep Utilities Full time
About the Role

We are seeking a highly skilled Water Specialist to join our Customer Operations team at Leep Utilities. As a Water Specialist, you will be responsible for delivering exceptional customer experiences for our regulated fresh and wastewater customers.

Key Responsibilities
  • Take ownership of a dedicated customer patch and deliver great results from start to finish.
  • Undertake key billing, customer service, and collections activities on customer accounts.
  • Handle key account functions, including movers, complaints, payment plans, and ticket logging.
  • Be passionate about delivering great outcomes for customers.
  • Identify and apply support services for customers, including PSR, charity referrals, WaterSure, social tariffs, etc.
  • Account cleansing through exception report management.
  • Administrative duties relating to payments, asset failures, affordability checks, etc.
  • Deliver exceptional service in line with customer satisfaction OKRs.
  • Investigate complex customer queries and provide clear resolutions for customers.
  • Deal with customers directly over the phone (inbound and outbound) and by email using our new multi-channel tech.
  • Work as part of a wider team to improve overall customer satisfaction.
About You
  • Outbound collections experience is desirable.
  • You must be customer-focused.
  • Excellent communication skills are essential.
  • You should be a team player.
  • You should be passionate about improvements.
  • You should be an embracer of change.
About Us

Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters, and Canary Wharf, our broad range of capabilities includes electricity, water, and wastewater, alongside heating, cooling, and hot water services.

Leep is the result of a joint venture between Ancala Partners LLP and The Peel Group. We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

  • Salary that aligns to your experience and skillset.
  • 25 days paid holiday + bank holidays.
  • An additional day off to celebrate your birthday.
  • Company pension plan.
  • Health Cash plan through Westfield Health.
  • Option to purchase additional holiday days through our Holiday Buying Scheme.
  • Engagement committee with events throughout the year, including Christmas Party, Summer Party, and individual team socials.
  • Paid professional memberships relevant to your role and access to professional development opportunities.

Please note: benefits for this position will be pro-rata'd accordingly.

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.

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