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Solar Energy Support Specialist
2 months ago
We're on a mission to drive the global renewable energy revolution, and we need talented individuals to help us make our vision a reality. As an Inbound Solar Support Specialist, you'll play a vital role in supporting customers who are interested in having Solar PV installed at their home.
Key Responsibilities- Manage inbound contact through various channels and respond or redirect as appropriate
- Provide exceptional customer service during all customer, team, and stakeholder interactions
- Identify and communicate developments to further enhance the customer experience
- Be an advocate for low carbon products and build a bank of knowledge to be trusted as an expert in responding to the varied needs of customers
- Support, where needed, customer progression into and through our sales journey, supporting uptake and conversion of orders to sales
- Excellent communication skills, ensuring customers feel good about each and every conversation
- Proven track record of excellent customer experience
- Either previous customer support experience within a consultative environment or a strong passion for energy and decarbonisation
- Excellent listening skills and decision-making skills to ensure the best outcomes for consumers
- A start-up/entrepreneurial mindset, being able to adjust to change and keep up with a fast-moving business
At Octopus Energy, we're a unique culture where people learn, decide, and build quicker. We want your hard work to be rewarded with perks you actually care about. If you're passionate about renewable energy and delivering exceptional customer service, we'd love to hear from you.
