Energy Specialist

4 weeks ago


Coventry, Coventry, United Kingdom Octopus Energy Full time
About Octopus Energy

We're a renewable energy supplier on a mission to humanise the customer service experience. Our team is passionate about making a positive impact on the environment and delivering exceptional customer service.

Job Description

We're seeking a highly motivated and customer-focused Energy Specialist to join our EuroHub operations team. As a key member of our team, you'll be responsible for delivering end-to-end customer service, resolving customer queries, and providing solutions to complex issues.

Key Responsibilities:
  • Provide exceptional customer service to our customers, responding to their queries and resolving issues in a timely and professional manner.
  • Take ownership of customer queries, working closely with colleagues to find solutions and provide a positive customer experience.
  • Develop and maintain a deep understanding of our products and services, as well as the energy industry as a whole.
  • Collaborate with colleagues to identify areas for improvement and implement changes to enhance the customer experience.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to improve our services and processes.
Requirements:
  • Fluency in English and German, both written and verbal.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to think creatively and find solutions to complex issues.
  • Ability to work in a fast-paced environment, prioritising tasks and managing multiple projects simultaneously.
  • Commitment to delivering exceptional customer service, with a focus on customer satisfaction and retention.
What We Offer:
  • A competitive salary of £23,400.
  • A comprehensive benefits package, including OE Group Share Scheme, free breakfast, cycle to work scheme, and EV salary sacrifice.
  • Ongoing training and development opportunities, to help you grow and succeed in your role.
  • A dynamic and supportive team environment, with opportunities to collaborate and learn from colleagues.
Why Join Us?

At Octopus Energy, we're passionate about making a positive impact on the environment and delivering exceptional customer service. We're a rapidly growing company, with a strong commitment to innovation and customer satisfaction. If you're a motivated and customer-focused individual, looking for a challenging and rewarding role, we'd love to hear from you.



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