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Business Central Support Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Anderson Scott Solutions Full time
Business Central 1st / 2nd Line Support

Join our team at Anderson Scott Solutions as a skilled Business Central Support Specialist. We are seeking a knowledgeable individual with a strong background in ERP system implementation and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email, and via a portal to ensure required information is captured accurately.
  • Identify, analyze, and resolve issues with Business Central, using available resources and documentation. Escalate complex or unresolved issues to a Team Leader.
  • Ensure incidents and requests are resolved within set SLAs.
  • Contribute to the creation and update of Knowledge Base articles.
Requirements:
  • Minimum of 2 years' experience working with Business Central in consulting, support, or as a Key/Super user for an end user.
  • Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV.
  • Passionate about providing excellent customer service.
  • Solving complex problems.
  • Desire to work in a dynamic and innovative company.

We offer a competitive salary of £30,000 - £40,000, 28 - 33 days annual leave, and a range of additional benefits and support. If you are a motivated and experienced Business Central professional looking for a new challenge, please contact James Aust for more information.