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Event Operations Director

2 months ago

London, Greater London, United Kingdom Climate Action Full time
About the Role

We are seeking a highly skilled and motivated Event Operations Director to lead our operations team and scale our event operations. This role is pivotal in planning and executing both live and digital events that align with our mission to drive climate action.

The ideal candidate will have extensive experience in managing large-scale, complex event builds, with a passion for delivering world-class events that leave a lasting impact. They will be responsible for developing and executing comprehensive event operations plans, collaborating with clients to understand and meet their event expectations, and managing a small, highly effective operations team.

Main Responsibilities
  • Event Operations Planning & Strategy:
    • Develop and execute comprehensive event operations plans aligning with organisational goals.
    • Collaborate with clients to understand and meet their event expectations operationally.
    • Set timelines and milestones for event operations preparation and execution.
  • Budget Management:
    • Create and oversee event budgets ensuring cost-effectiveness.
    • Monitor expenses, adjusting as necessary to remain within budget.
  • Operations Team Management:
    • Recruit, train and manage a small, highly effective operations team, plus appropriate freelance consultants and suppliers.
  • Venue & Vendor Coordination:
    • Identify and secure suitable venues, negotiating contracts and agreements.
    • Manage relationships with vendors, suppliers, and service providers to ensure timely delivery.
  • Logistics & Operations:
    • Oversee all logistical facets including transportation, accommodation, and catering.
    • Ensure functionality of event infrastructure like audiovisual equipment and staging.
    • Develop contingency plans to address potential issues.
  • Regulatory Compliance & Risk Management:
    • Ensure compliance with all relevant regulations, permits, and licenses.
    • Conduct risk assessments and implement safety protocols.
    • Coordinate security measures and emergency response plans.
  • Attendee Experience:
    • Design strategies to enhance attendee satisfaction.
    • Monitor and address attendee feedback promptly.
    • Maintain high standards of customer service throughout events.
  • Technology Integration:
    • Utilize event management software and digital tools to streamline operations.
    • Implement solutions such as event apps, registration systems, and virtual platforms.
  • Post-Event Evaluation:
    • Conduct evaluations to assess performance against objectives.
    • Gather feedback to identify areas for improvement.
    • Prepare detailed reports on event outcomes and financial performance.
  • Sustainability & Environmental Responsibility:
    • Implement sustainable practices to minimize environmental impact.
    • Promote green initiatives and ensure compliance with sustainability standards.
Requirements
  • Minimum of 10 years of professional experience with at least 5 years in a senior event operations role within a commercial conference or exhibition organizer.
  • Extensive experience in delivering large-scale events, including complex outdoor builds in the UK.
  • Proven track record in managing conferences and exhibitions with over 1,000 attendees, 50+ exhibitors, and multiple conference tracks.
  • Strong background in procurement, supplier contract negotiations, and budget management.
  • Expertise in event design, floorplans, and maximizing attendee experience.
  • Excellent understanding of outdoor events infrastructure including power, waste, and temporary structures.
  • Familiarity with health & safety compliances; IOSH/NEBOSH certification preferred.
  • Passion for climate change and sustainability, aiming to reduce carbon footprints through event planning.
  • Strong leadership abilities with a knack for leading large onsite teams.
  • Outstanding communication and interpersonal skills.
  • Flexible and solution-driven approach to challenges.
  • Ability to work under pressure and make sound decisions in a fast-paced environment.
  • Willingness to travel without restrictions.
Benefits
  • 23 days annual leave plus bank holidays
  • 10 additional flexible remote working dates after probation
  • Hybrid working arrangement between our WeWork offices in Victoria and remote with three days working in our office weekly
  • Generous and achievable bonus scheme
  • Ethical pension plan with the Peoples Pension
  • WeWork wellbeing benefits such as yoga sessions and meditation
  • Barista, community bar, table tennis, showers, and ability to bring your pet to work
  • Benenden Health Scheme
  • Opportunity to work with globally recognised sustainability and climate leaders
  • Join a rapidly growing, mission-led company, making a positive impact on our planet