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Customer Service Representative

2 months ago

Bridgend, Bridgend county borough, United Kingdom Pavers Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service, providing expert advice on our products, and achieving daily sales targets.

Key Responsibilities
  • Deliver exceptional customer service, ensuring a positive and engaging experience for all customers
  • Advise customers on shoe care and accessories, providing personalized recommendations to meet their needs
  • Meet and exceed daily sales targets, achieving key performance indicators (KPIs)
  • Work collaboratively with the sales team to maintain a friendly and positive store environment
  • Support the maintenance of store standards, product placements, and stockroom
Requirements
  • Previous experience in a sales or customer-facing role, preferably in a retail environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, meeting deadlines and achieving targets
  • Basic knowledge of shoe care and accessories, with a willingness to learn and develop skills
What We Offer
  • A competitive hourly rate, with opportunities for pay increases and bonuses
  • A generous staff discount scheme, allowing you to enjoy our products at a discounted rate
  • A comprehensive training program, providing you with the skills and knowledge needed to succeed in your role
  • A supportive and inclusive work environment, with opportunities for career progression and professional development