Customer Service Representative
4 weeks ago
The Sinclair Group is seeking a Customer Service Representative to join our established Customer Support Unit in Bridgend. The successful candidate will be responsible for efficiently managing inbound and outbound service, MOT, and repair bookings, as well as conducting outbound calls to schedule service appointments and confirm existing bookings.
Key Responsibilities:
- Manage service, MOT, and repair bookings with precision and attention to detail.
- Conduct outbound calls to schedule service appointments and confirm existing bookings.
- Collaborate with service teams to optimize customer experience.
- Provide accurate and comprehensive information on service options and pricing.
- Resolve customer enquiries and concerns promptly.
Requirements:
- Previous experience in a customer service role, preferably within a contact centre setting.
- Exceptional communication skills, characterized by professionalism and courtesy.
- Strong organizational skills and multitasking abilities to manage appointment schedules effectively.
- Familiarity with automotive services and dealership operations is advantageous.
- Adaptability to thrive in a dynamic and fast-paced work environment.
What We Offer:
- 30 days annual leave including bank holidays (pro rata) which increases with length of service.
- Birthday day off.
- Contributory Pension Scheme.
- Staff discounted parts and servicing plus a free MOT every year.
- Recognition of length of service at 5, 10, 20, 30 & 40 years anniversary.
- Life Assurance (death in service benefit).
- Staff Car Scheme.
- Colleague Referral Scheme / Customer Referral Schemes.
- Cycle to Work Scheme.
- Employee Assistance programme with access to a 24/7 helpline.
- Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group.
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