Application Support Specialist
2 days ago
Job Summary:
We are seeking a highly motivated and detail-oriented Applications Analyst/Application Support to join our team. As a key member of our IT department, you will provide technical support to internal end-users for critical software applications across the business.
Key Responsibilities:
- Triage and manage support ticket queues to ensure timely resolution of issues
- Analyze and troubleshoot software application issues, both remotely and on-site
- Liaise with the wider team and 3rd parties/suppliers for incident management
- Communicate status updates to customers and escalate tickets as necessary
- Contribute to the creation, review, and update of support documentation
- Effectively manage vendors and suppliers
Requirements:
- Minimum 1 year of experience providing technical support on business-critical applications in a demanding environment
- Ability to select the appropriate communication method for the task
- Knowledge of ITIL and service management methodologies, particularly Incident Management & Problem Management
- Experience with Remote Assistance/Support
- Strong troubleshooting and problem-solving skills
- Ability to document processes and procedures in a clear, concise, and logical manner
- Strong written and verbal communication skills
About Us:
Sanderson Recruitment Plc is a leading recruitment agency specializing in IT and technology placements. We are committed to providing exceptional service to our clients and candidates.
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