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Service Delivery Manager
2 months ago
Your key responsibilities will include managing the IT support Specialist systems analyst and data analyst, ensuring effective service delivery and meeting Service Level Agreements (SLAs), coordinating and optimizing the integration of IT services, monitoring and reporting on service performance metrics, developing and implementing service improvement plans, maintaining strong relationships with stakeholders and clients, managing incident and problem resolution processes, overseeing resource allocation where necessary, and assisting the Head of Operations in taking ownership of this core area for the department.
To be successful in this role, you will need to have strong leadership skills, excellent communication and project management skills, analytical skills to identify issues and develop effective solutions, a stakeholder focus, and technical proficiency in using cloud-based technology, such as Microsoft Dynamics.
If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
At The Fuel Store Ltd, we value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. We offer a range of benefits, including a pension scheme, health and wellbeing support, holiday entitlement, and career progression opportunities.
If you are interested in this role, please submit your application, including your resume and a cover letter, to [insert contact information].
We look forward to hearing from you"}
