Client Support Coordinator

3 weeks ago

Nuneaton, Warwickshire, United Kingdom Rosscare Full time £22,425

Client Support Coordinator Salary:
£22,425 per annum
Hours: 37.5 per week, Monday to Friday

Job Overview:
The primary objective of this role is to assist the Operations Manager by delivering exceptional call handling and data management within the customer service division, collaborating closely with healthcare partners.

Key Responsibilities:
1. Manage incoming calls in a dynamic call center setting, ensuring accurate information is gathered and verified from clients for data entry into the system.
2. Efficiently input and extract data from the internal database, providing assistance and information in response to inquiries.
3. Communicate with field technicians to relay pertinent information regarding service requests promptly.
4. Uphold the organization’s reputation by taking ownership of challenging requests and striving for resolution.
5. Engage in problem-solving by clarifying issues, conducting research, and exploring alternative solutions.
6. Escalate unresolved issues to the appropriate channels.
7. Adhere to the principles of Equal Opportunities and Dignity at Work as outlined in company policy.
8. Undertake additional responsibilities as assigned by the line manager or the organization.

Skills and Qualifications:
- Basic IT proficiency
- Attention to detail in record-keeping
- Training will be provided
- Additional attributes: Strong interpersonal skills, teamwork, multitasking abilities, customer-oriented mindset, self-motivated, and reliable.

Confidentiality:

In the course of fulfilling the responsibilities of this position, the role will have access to sensitive information, including client details. It is crucial to maintain the confidentiality of all information and refrain from disclosing it to unauthorized individuals.


Engagement and Inclusion:

Ross Care is dedicated to fostering equality, diversity, and inclusivity. The individual in this role is expected to actively promote and embody this commitment in all interactions.

It is essential to recognize and respect the health needs and rights of all community members, considering factors such as ethnicity, disability, gender, age, sexual orientation, and religion/belief.

The individual will be expected to engage with service users, partner organizations, and the public as necessary, adhering to the company's policies against discrimination, harassment, bullying, and prejudicial treatment.

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