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Customer Service Representative

2 months ago

Wakefield, United Kingdom Diverse Talent Solutions Ltd Full time
{"title": "Customer Service Executive", "description": "Job Summary

We are seeking an experienced Customer Service Executive to join our team at Diverse Talent Solutions Ltd. As a key member of our customer service team, you will be responsible for delivering exceptional service to our key accounts, ensuring timely resolutions to customer queries, and building strong relationships with our clients.

Key Responsibilities
  • Manage inbound calls from key accounts, responding to enquiries, orders, and queries in a timely and professional manner.
  • Work closely with internal stakeholders to resolve customer complaints and provide solutions.
  • Log all customer interactions into our in-house system, ensuring accurate and up-to-date records.
  • Communicate effectively with clients via phone, email, and face-to-face interactions.
  • Build and maintain strong relationships with key accounts, identifying opportunities for growth and improvement.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Previous experience in customer service or a related field, with a proven track record of delivering exceptional service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to think critically and provide creative solutions.
What We Offer
  • A competitive salary and annual pay reviews.
  • A comprehensive pension scheme and excellent working environment.
  • Opportunities for career progression and professional development.
", "lang_code": "en"}