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Customer Service Representative
2 months ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as an Online Assistant. In this role, you will be responsible for ensuring that our customers receive exceptional service and support throughout their online shopping experience.
Key Responsibilities- Pick and pack customer orders with accuracy and efficiency
- Process customer queries and resolve issues in a timely and professional manner
- Work collaboratively with the online warehouse team to ensure seamless order fulfillment
- Provide excellent customer service and support via phone, email, and in-store
- Meet or exceed productivity and quality standards
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic computer skills and familiarity with inventory management systems
- Ability to lift and move up to 15kg
- Competitive hourly rate
- Nightshift premium for hours worked between midnight and 5am
- Discount card for shopping at Sainsbury's, Argos, Tu, and Habitat
- Free food and hot drinks provided in-store
- Generous holiday entitlement
- Shopping discounts and special offers
- Family leave and pension benefits
- Wellbeing support and employee assistance program
