Collections and Claims Officer
7 days ago
About PureGym Group
PureGym Group is a leading fitness company that has been pioneering the model for high-quality, affordable, and flexible fitness since 2009. Our mission to inspire healthier nations has led us to become the UK's favourite gym and now an international success story, currently operating across Denmark, Switzerland, the USA, Saudi Arabia, and UAE with many more to come.
We are driven by the passionate people of PureGym Group, who create brilliant environments for our members and the communities we serve. Our unique approach provides a friendly, warm, and welcoming environment for our members, and our ambition to double in size over the next few years gives a great opportunity for our teams to grow and accelerate their careers.
The Role
This is a Hybrid working role, based in our Leeds Office working a minimum of 2 days in the office.
- Financial Reconciliation: Create daily Bank Report and Reconcile Bank Statement from previous day with receipt account.
- Database Reconciliation: Daily reconciliations between the membership database, PSPs, cashbook & bank statement.
- Payment Gateway Management: Daily reconciliations between website sale (CRM) against database, and Payment gateway solutions in multiple currencies.
- Control Checks: Daily execution of control checks to prevent account issues and enable discrepancy correction.
- Manual Allocation: Manual allocation of income, Corporate receipts and reconciliations.
- Chargeback and Indemnity: Manage end to end Chargeback and Indemnity ensuring entries are recorded accordingly, working alongside acquiring partners to dispute claims, collaborating with supporting evidence, and actioning customer profiles as required.
- Fraud Investigations: Lead fraud investigations to identify suspicious trends and resolve escalated issues from cross-functional teams taking into consideration risk versus customer impact.
- Revenue Collection: Management of Revenue collection and error logs.
- Collection Management Report: Daily completion of collection management report rotating between tasks.
- Project Work: Collaborate and/or lead project work.
- Ad Hoc Duties: Any other ad hoc duties.
- Relationship Building: Can effectively build strong working relationships and networks to enable success.
- Technical Skills: Microsoft Office literate, and Excel competent – must.
The Benefits
We believe we are the best at what we do and attract the best talent in the market. Our benefits go beyond the core benefits outlined below and give the successful candidate an opportunity to grow and build a truly rewarding career.
- Flexible Working
- Annual Leave: 25 Days Annual Leave + Bank Holidays + 1 Personal Day.
- Private Medical Insurance
- Company Pension Contribution
- Life Assurance
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