Claims and Collections Officer

2 months ago

Leeds, Leeds, United Kingdom PureGym Group Full time
About the Role

This is a Hybrid working role, based in our Leeds Office working a minimum of 2 days in the office.

Key Responsibilities

  • Create daily Bank Report and Reconcile Bank Statement from previous day with receipt account.
  • Collaborate with other departments, such as Configuration, Marketing, Finance, and IT across the Group to ensure a cohesive and integrated approach to business operations.
  • Daily reconciliations between the membership database, PSPs, cashbook & bank statement.
  • Daily reconciliations between website sale (CRM) against database, and Payment gateway solutions in multiple currencies.
  • Daily execution of control checks to prevent account issues and enable discrepancy correction.
  • Manual allocation of income, Corporate receipts and reconciliations.
  • Manage end to end Chargeback and Indemnity ensuring entries are recorded accordingly, working alongside acquiring partners to dispute claims, collaborating with supporting evidence, and actioning customer profiles as required.
  • Lead fraud investigations to identify suspicious trends and resolve escalated issues from cross-functional teams taking into consideration risk versus customer impact.
  • Management of Revenue collection and error logs.
  • Daily completion of collection management report rotating between tasks.
  • Collaborate and/or lead project work.
  • Any other ad hoc duties.
  • Can effectively build strong working relationships and networks to enable success.
  • Microsoft Office literate, and Excel competent – must.

What We Offer

  • Flexible Working.
  • 25 Days Annual Leave + Bank Holidays + 1 Personal Day.
  • Private Medical Insurance.
  • Company pension contribution.
  • Life Assurance.

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