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Claims Handler

2 months ago

Leeds, Leeds, United Kingdom QBE Management Services (UK) Limited Full time
About the Role

We are seeking a highly skilled Claims Handler to join our team at QBE Management Services (UK) Limited. As a Claims Handler, you will be responsible for investigating and resolving Liability Claims in a timely and efficient manner.

Key Responsibilities
  • Investigate and resolve EL/PL Claims to provide an excellent Claims handling service with minimal leakage.
  • Identify and investigate coverage issues to ensure the company's liability is in line with its contractual commitments.
  • Identify subrogation, contribution, and other recovery issues and pursue them where appropriate.
  • Manage Claims and other material Claims issues to resolve and settle claims on an economic basis.
  • Respond to internal and external stakeholder requests in accordance with service standards.
  • Flag complaints as required and Treat Customers Fairly.
  • Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions.
  • Reserve accurately to ensure the Company's liability is clear at all times.
  • Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of Claims.
Requirements
  • Excellent investigative skills.
  • Proven experience dealing with policy coverage.
  • Experience dealing with liability negotiations.
  • Effective communication skills, written and verbal.
  • Relationship Management skills.
  • Able to competently use MS office applications such as Word, Excel, and PowerPoint.
About QBE

At QBE, we value our people and strive to create a workplace culture where all our people feel included. We are committed to building a diverse workforce that is reflective of the communities we operate in. We believe that diversity of thought, background, and experience enables better decision making, improves the quality of our delivery, and helps us meet the needs of our customers.

We are proud to have partnerships with organizations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles, and the Race at Work charter helps keep us accountable and transparent.

We offer a range of benefits and wellbeing initiatives to support our people, including flexible parental leave and employee network groups that support and empower our diverse workforce.