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Emergency Response Coordinator
2 months ago
We are seeking a skilled and compassionate individual to join our Clinical Contact Centre Team as a 999 Call Handler. This role is a critical link in the chain of life, requiring the ability to input details accurately and efficiently onto a computer system.
As a 999 Call Handler, you will be responsible for liaising with members of the public, healthcare professionals, and other stakeholders. Excellent communication and customer care skills are essential for this role.
The successful candidate will work an alternating shift pattern, including out-of-hours, bank holidays, and weekend duties. While the ability to speak Welsh is desirable, Welsh and/or English speakers are equally welcome to apply.
Main Duties of the JobKey responsibilities include:
- Liaising with members of the public and healthcare professionals
- Inputting details accurately and efficiently onto a computer system
- Working an alternating shift pattern, including out-of-hours, bank holidays, and weekend duties
The Welsh Ambulance Service NHS Trust is a dynamic and diverse organisation, with over 4,000 remarkable people contributing to the delivery of world-class patient care across Wales. We value diversity and inclusivity, and welcome applications from under-represented groups.
Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. We offer a fulfilling, challenging, and rewarding work environment that enables our staff to make a real difference in the lives of our patients and communities.
