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Customer Service Representative

1 month ago


Atherstone, Warwickshire, United Kingdom Pavers Shoes Full time

About Pavers Shoes

We're a growing, profitable business with family values and green credentials, offering a friendly and engaging work environment where you can make a real difference and feel valued.

Job Summary

We're seeking a Customer Advisor to join our team at Dobbies Garden Centre in Atherstone near Nuneaton. As a Customer Advisor, you'll be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.

Key Responsibilities

  • Deliver exceptional customer service and build strong relationships with customers
  • Advise customers on shoe care and accessories to complement their needs
  • Meet daily KPIs and contribute to the success of the store
  • Work collaboratively with the team to maintain store standards and product placements

What We Offer

  • A competitive hourly rate of £11.70 (21+), £9.60 (18-20), and £7.85 (16-17)
  • Opportunities for career progression and professional development
  • A generous staff discount scheme and holiday entitlement
  • Access to the Pavers Foundation and RetailTRUST

Requirements

  • Previous experience in a sales or customer service role
  • Excellent communication and interpersonal skills
  • A 'can-do' attitude and passion for delivering exceptional customer service