Customer Service Representative
4 weeks ago
About Pavers Shoes
We're a growing, profitable business with family values and green credentials, offering a friendly and engaging work environment where you can make a real difference and feel valued.
Job Summary
We're seeking a Customer Advisor to join our team at Dobbies Garden Centre in Atherstone near Nuneaton. As a Customer Advisor, you'll be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.
Responsibilities
- Deliver exceptional customer service and build strong relationships with customers
- Advise customers on shoe care and accessories to complement their needs
- Support the maintenance of store standards, product placements, and stockroom
- Work collaboratively with the team to achieve sales targets and provide a positive customer experience
What We Offer
- Competitive hourly rate of £11.70 (increasing to £12.05 after completing retail induction)
- Generous staff discount scheme, some of which can be shared with family and friends
- Holiday entitlement increasing with service
- Company contribution pension
- Access to the Pavers Foundation and Pavers Academy for career development and wellbeing support
Requirements
- Previous experience in a sales or customer care environment (full training and support provided)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
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