Senior Process Enhancement Specialist

3 weeks ago


West Yorkshire, United Kingdom Jet2holidays Full time

Job Overview:

As the new Senior Process Enhancement Specialist, you will play a crucial role in the ongoing refinement of the Product department's workflows and administrative functions, propelling departmental initiatives to optimize sales and profitability.

As our Senior Process Enhancement Specialist, you will enjoy a variety of benefits, including:
Flexible working arrangements (office presence required 2 days per week)Participation in a generous discretionary profit-sharing programAnnual salary evaluations
At Jet2holidays, we collaborate to provide exceptional travel experiences. Our commitment to a 'Customer First' philosophy enables us to create memorable package holidays and flights, made possible by our dedicated team.

Your Responsibilities:
Facilitate the effective execution and adoption of product-focused projects and transformation initiatives, collaborating with colleagues across various departments, including IT and Jet2Digital teams.Drive the continuous enhancement of Product department processes, focusing on efficiency and automation.Proactively seek out opportunities for transformation and ongoing improvement within Product department workflows, training the team on these enhancements.Maintain and update Product Processes & Administration to ensure all procedural documentation is current, implementing changes and improvements as necessary.Support Product department initiatives throughout the change lifecycle, serving as a subject matter expert to advocate for team priorities; collaborate with Product, Jet2Digital, IT Development teams, and other key stakeholders from planning through to implementation and ongoing evaluation.Oversee the IT development process within Product by identifying development needs, gathering data on value and benefits, engaging with key business areas to align requirements, and coordinating with Jet2Digital to initiate and advance developments while managing the department's IT backlog.Establish and nurture effective working relationships with suppliers and colleagues across the organization in the best interests of the department and the company.Prepare for and contribute to meetings, organizing discussion topics and presenting recommendations.
Your Qualifications:
Experience in a process improvement role or in identifying and implementing enhancement initiatives.Strong decision-making, analytical, and critical thinking abilities.Exceptional attention to detail and accuracy.Excellent organizational skills with the capacity to manage multiple projects simultaneously, adjusting priorities based on business requirements.Strong verbal and written communication skills, with experience interacting with diverse business areas and colleagues.Comfortable navigating various business systems.Proficient in a Microsoft Office environment and related applications.Able to work independently and take initiative.
Join us as we transform travel experiences and create lasting memories for millions of travelers. At Jet2holidays, your potential is limitless.

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