Facilities and Operations Coordinator

1 week ago


Bethnal Green North, United Kingdom Ethical Property Company Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as an Office and Services Manager at Ethical Property Company. This is a busy and demanding role that requires a strong ability to multitask, prioritize, and work effectively in a fast-paced environment.

Key Responsibilities
  • Coordinate and administer various tasks, including tenant queries, email inquiries, and maintenance requests.
  • Ensure that the Code of Practice 2 (COPs) for each centre is up to date and maintained.
  • Manage contact information for tenant representatives, first aid, and fire marshals.
  • Assist with finance procedures, including petty cash.
  • Coordinate the administration for tenant Centre Management Group meetings.
  • Work with tenants and the Centre Manager to facilitate effective synergy programs.
  • Manage the line of cleaners in the South East cluster, including annual leave, sickness cover, disciplinary, appraisals, training, and recruitment.
  • Monitor and assist in the development of social and environmental performance of the centres.
Requirements
  • Excellent customer care skills with a commitment to providing a good service to tenants and building users.
  • Good IT skills, particularly Microsoft Office software.
  • Previous experience in a similar post.
  • Organizational skills and the ability to prioritize work, multitask, and remain flexible.
  • Ability to act quickly and effectively using initiative.
  • Team player with good communication skills.
  • Professional standard of presentation and communication.
  • Ability to motivate and support staff while delivering own workload.
  • Health and Safety awareness and knowledge.
  • Knowledge and interest in social and environmental issues, particularly recycling.
Benefits
  • Full-time, permanent role with a three-month probationary period.
  • 37.5-hour week, working five days a week, Monday to Friday, between 9 am and 6 pm, with some occasional evening/weekend work.
  • Gross salary £35,000 to £37,000 a year (inclusive of London Weighting Allowance of £3,072 a year).
  • 25 days holiday entitlement pro-rata, plus statutory bank holidays.
  • Company contribution up to 7% to a pension dependent on scheme choice.
  • Free company bicycle scheme with bicycle maintenance costs.
  • Interest-free personal loans.


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