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Leisure Assistant

2 months ago

Gloucester, Gloucestershire, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly motivated and enthusiastic Leisure Assistant to join our team at Village Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring our public areas are clean, safe, and welcoming for our guests.

Key Responsibilities
  • Provide outstanding customer service to our members and guests, responding to their needs and concerns in a professional and friendly manner.
  • Ensure the cleanliness and maintenance of our public areas, including the gym, studios, and pool area.
  • Work collaboratively with our team to deliver a high-quality guest experience, including refining our services and amenities to meet the evolving needs of our members.
  • Respond to poolside alarms and take care of the pool area to ensure a safe and enjoyable experience for our guests.
  • Contribute to the development of our team, sharing your ideas and expertise to drive innovation and excellence in our hospitality services.
What We Offer

As a Leisure Assistant at Village Hotels, you will enjoy a range of benefits, including:

  • Complimentary full leisure club membership for you and a family member or friend.
  • Employee discount on overnight stays at Village Hotels.
  • 50% discount on food and drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of wellbeing and healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive, and inclusive work environment with loads of development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent reward and recognition incentive schemes.
  • Monthly wellbeing programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.
What We're Looking For

We're looking for someone who is passionate about hospitality, leisure, and fitness, with a smile and the ability to talk to everyone. You'll need to be solutions-oriented, with an eye for spotting issues before they happen, and able to work in compliance with company and legal guidelines to keep yourself, colleagues, and customers safe.

Please note that all offers are subject to a successful DBS check in this role.