Customer Engagement Specialist

3 weeks ago


Gateshead, Gateshead, United Kingdom Dynamick Limited Full time

Are you a tech-savvy individual with a strong focus on customer satisfaction and sales? If you excel in a vibrant and fast-paced setting, we invite you to explore an exciting opportunity with Dynamick Limited, a franchise partner of Vodafone UK, as a Customer Engagement Specialist.

Key Responsibilities:

Foster positive interactions with customers, delivering outstanding service.

Assess customer requirements and suggest appropriate Vodafone products and services.

Exhibit comprehensive knowledge of Vodafone's offerings, including products, plans, and promotions.

Support customers with device setup, troubleshooting, and technical assistance.

Achieve and surpass sales objectives to enhance the store's performance.

Ensure a tidy and well-organized retail space.

Essential Qualifications:

Prior experience in retail sales or customer service is advantageous.

Exceptional communication and interpersonal skills.

Strong analytical skills and a proactive approach to addressing customer queries.

Technologically proficient with a solid understanding of mobile devices and related technology.

Ability to thrive in a dynamic, target-oriented environment.

Willingness to work flexible hours, including weekends and evenings, as needed.

Benefits:

  • Attractive starting salary of £23, with performance-based incentives including an uncapped bonus and commission structure.
  • Uncapped Bonus & Commission Scheme
  • Regular incentives for sales performance
  • Company pension plan
  • Exclusive access to a virtual UK-based GP available 365 days a year.
  • Comprehensive training and continuous development opportunities.
  • Generous employee discounts on Vodafone products, applicable to friends and family.
  • A fun, inclusive workplace with a supportive leadership team.
  • Opportunities for career advancement for motivated individuals.


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