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Customer Support Specialist

2 months ago

Gateshead, Gateshead, United Kingdom Whistl Full time
Customer Service Role at Whistl

We are seeking a highly skilled and professional Customer Service Representative to join our team at Whistl. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Inquiry Resolution: Handle customer inquiries and concerns in a professional and courteous manner, providing timely and effective solutions to their issues.
  • Payment Processing: Process payments over the phone, ensuring accurate and secure transactions.
  • Negotiation and Communication: Negotiate payment plans with customers, maintaining open and transparent communication throughout the process.
  • Account Management: Update customer accounts and address any queries efficiently, ensuring accurate and up-to-date information.
  • Quality Assurance: Review customer information according to company standards, ensuring compliance with regulatory requirements.
  • Company Guidelines: Follow company guidelines and regulations, upholding the highest standards of customer service and support.
Working Arrangements

This is a full-time position, requiring a 40-hour workweek. Shifts will be rotating, Monday to Friday between 8:00am and 8:00pm, with occasional Saturdays from 10am to 2pm.

Benefits
  • Annual Leave: 31 days annual leave, providing ample time for relaxation and rejuvenation.
  • Employee Benefits: Access to our employee benefits and rewards portal, offering a range of perks and incentives.
  • Long Service Rewards: Recognition and rewards for long-serving employees, demonstrating our commitment to employee loyalty and dedication.
  • Health Cash Plan: A comprehensive health cash plan, providing financial support for medical expenses.
  • Life Assurance: Life assurance coverage, offering peace of mind and financial security for employees and their loved ones.
  • Career Growth Opportunities: Opportunities for career growth and development, enabling employees to advance their skills and expertise.
  • Employee Assistance Programme: Access to an employee assistance programme, providing confidential support and guidance for employees.
  • Additional Perks: Additional perks and benefits from a leading company, demonstrating our commitment to employee satisfaction and well-being.