Customer Service Specialist

6 days ago

Gateshead, Gateshead, United Kingdom Teleperformance Full time
Job Title: Customer Service Specialist

We are seeking a highly skilled and dedicated Customer Service Specialist to join our team at Teleperformance. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, or chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.
  • High school diploma or equivalent required; degree preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].

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