Ecommerce Growth Manager

6 days ago

Wallsend, North Tyneside, United Kingdom Concept Onyx Recruitment Full time
About the Role

We are seeking an experienced Ecommerce Manager to join our team at Concept Onyx Recruitment. As an Ecommerce Manager, you will be responsible for driving growth across online marketplace channels such as Amazon, eBay, TikTok Shop, and more, as well as subscription services.

Key Responsibilities
  • Manage Daily Operations: Oversee the daily operations of online marketplace channels, ensuring product listings are optimized for visibility and conversion.
  • Collaborate with External Agencies: Work with external agencies and suppliers to achieve KPIs and drive sales growth across key third-party marketplace platforms.
  • Develop and Implement Strategies: Develop and implement strategies to enhance customer experience, increase market share, and attract new subscribers.
  • Monitor Performance Metrics: Monitor performance metrics, analyze trends, and adjust strategies to meet sales targets and KPIs.
  • Maintain Strong Relationships: Maintain strong relationships with marketplace partners, staying updated on platform changes and utilizing all tools effectively.
  • Ensure Marketplace and Subscription Services: Ensure marketplaces and subscription services feature up-to-date content and imagery, working with internal teams to maintain brand consistency.
  • Implement Retention Strategies: Implement retention strategies like personalized communications and loyalty rewards to reduce churn and enhance customer lifetime value.
  • Innovate and Improve Subscription Offerings: Innovate and improve subscription offerings by collaborating with the brand and product teams to introduce new features and added value.
  • Ensure Seamless Experience: Ensure a seamless experience for subscribers across all touchpoints, from sign-up to renewal or cancellation, addressing any issues through feedback loops.
  • Work with Email Team: Work with the email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewals.
  • Conduct Market Research: Conduct market research to stay ahead of industry trends and competitor offerings in both marketplace and subscription areas.
Requirements
  • Experience in Ecommerce: Experience in ecommerce, with a strong background in managing online marketplaces such as Amazon, eBay, TikTok Shop, or any other online retail platforms.
  • Commercial Acumen: Strong commercial acumen with the ability to translate data into actionable business strategies.
  • Proficiency in Platforms: Proficiency in platforms such as Recharge, Shopify, Amazon Seller Central, Google Analytics, and Excel.
  • Understanding of Online Consumer Behaviour: A deep understanding of online consumer behavior and trends.
  • Creative Problem-Solving Skills: Creative problem-solving skills with a proactive and a can-do attitude.
  • Subscription Management Experience: Any experience in subscription management and any subscription management platforms would be a bonus but not a required skill.
What We Offer
  • Work with a Brand that Makes a Positive Impact: Work with a brand that makes a positive impact on the world.
  • Professional Development and Career Growth: Professional development and career growth opportunities.
  • Employee Discounts: Employee discounts on a range of fun and vibrant products.
  • Hybrid Working Options: Options for hybrid working with potentially 1 day per week at home.
  • Canteen with Discounted and Free Food: Canteen with discounted and free food.
  • Regular Company Events: Regular company events.
  • Cycle to Work Scheme: Cycle to work scheme.
  • Enhanced Maternity Leave: Enhanced maternity leave.
  • Free Onsite Parking: Free onsite parking.
  • Plus More: Plus more benefits.

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