Operations Manager

2 days ago

Bracknell, Bracknell Forest, United Kingdom iHasco Full time
Unlock Your Potential as a Customer Success Manager at iHasco

We are iHasco, a leading provider of Health and Safety and HR Compliance eLearning solutions. Our mission is to empower our customers to achieve operational excellence, and we're seeking a skilled Customer Success Manager to join our team.

About the Role

This is a unique opportunity to work with a dynamic and growing company, driving business success through operational excellence. As a Customer Success Manager, you will be responsible for maintaining the smooth operation of our Customer Success team, optimising processes, and providing actionable insights to ensure customer satisfaction and retention.

Key Responsibilities
  • Process & Workflow Development: Collaborate with multiple teams to refine processes and dashboards for better customer management.
  • Customer Insights: Analyse customer goals, satisfaction, and engagement to manage relationships effectively.
  • Operational Excellence: Optimise multiple systems and troubleshoot daily issues.
  • Reporting & Analytics: Develop and present customer data reports, dashboards, and metrics.
  • Cross-Functional Collaboration: Coordinate with departments to align business objectives and resolve interdepartmental challenges.
  • Internal Documentation: Create and maintain process documentation and training materials.
  • Technology Implementation: Support the integration and management of customer-focused technologies.
  • Operational Efficiency: Apply best practices to enhance productivity and scale customer interactions.
What We Offer

At iHasco, we believe in empowering our team and creating an environment free from bureaucracy and micro-management. We offer a range of benefits, including a generous annual leave entitlement, wellbeing support, and continuous learning and development opportunities. If you're passionate about operational excellence and customer success, we encourage you to apply.

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