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Operations Manager
2 months ago
We are iHasco, a leading provider of Health and Safety and HR Compliance eLearning solutions. Our mission is to empower our customers with top-notch training and support. As an Operations Manager, you will play a pivotal role in driving our business forward, ensuring seamless customer interactions, and fostering a culture of excellence.
Key Responsibilities:- Process Optimization: Collaborate with cross-functional teams to refine processes, dashboards, and workflows for enhanced customer management.
- Customer Insights: Analyze customer goals, satisfaction, and engagement to inform relationship management strategies.
- Operational Excellence: Identify and troubleshoot daily operational issues, ensuring seamless customer experiences.
- Reporting and Analytics: Develop and present customer data reports, dashboards, and metrics to inform business decisions.
- Cross-Functional Collaboration: Coordinate with departments to align business objectives and resolve interdepartmental challenges.
- Internal Documentation: Create and maintain process documentation and training materials to ensure knowledge sharing and consistency.
- Technology Implementation: Support the integration and management of customer-focused technologies to enhance operational efficiency.
At iHasco, we believe in investing in our people. You will enjoy a comprehensive benefits package, including a generous annual leave entitlement, wellbeing support, and a health cash plan. Our culture is built on empowerment, trust, and continuous learning, ensuring you will thrive in a dynamic and supportive environment.
