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Team Leader
2 months ago
About the Role
The Bar Lounge Team Leader will be responsible for overseeing the provision of exceptional food and beverage services in The Living Room Lounge, ensuring a warm and welcoming experience for guests.
Key Responsibilities
- Supervise lounge colleagues to maintain exceptional service standards and ensure smooth operations during afternoon tea and dining services.
- Coordinate with management to implement training programs that enhance skills and knowledge in food and beverage service, fostering a culture of continuous improvement.
- Monitor guest feedback and take proactive measures to address any issues or concerns, striving to consistently exceed guest expectations and drive positive reviews.
- Uphold and enforce all standards, policies, and procedures regarding food and beverage service within the lounge, prioritizing colleague training and development, guest satisfaction, product quality, and financial profitability.
About You
The ideal candidate will have previous experience in a luxury environment within the hospitality industry, with exceptional interpersonal and communication skills, and a focus on providing outstanding levels of service.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you and your family and friends.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide a clear career path and job promotion opportunities across Hyatt Hotels worldwide.
About Hyatt
At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. We are passionate about diversity, equity, and inclusion, and our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.
