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Customer Service Representative

2 months ago

Featherstone, Staffordshire, United Kingdom Klöckner Pentaplast Full time

About the Role

Klöckner Pentaplast is a leading company in the packaging and specialty film industry, committed to sustainability and innovation. We are seeking a Customer Service Advisor to join our team in Featherstone, Wakefield, on a fixed-term basis until December 2024.

Key Responsibilities

  • Ensure a positive customer experience by promptly responding to customer requests, orders, samples, information, claims, and complaints.
  • Manage stock levels and process customer complaints efficiently.
  • Follow up on open orders and provide timely solutions to customer concerns.
  • Answer customer calls and emails, and handle new business inquiries.

Requirements

  • Experience in SAP and/or E1 + Salesforce.
  • International trade knowledge, including Incoterms, payment terms, transport, and letters of credit.
  • Excellent written and verbal communication skills in English.
  • Problem-solving skills and proficiency in English.
  • Experience in an industrial company.

Competencies

  • Autonomy and attention to detail.
  • Proactivity and ability to work under time pressure and multitask.
  • Excellent customer focus and teamwork skills.