Customer Service Representative
2 weeks ago
About the Role
Klöckner Pentaplast is a leading company in the packaging and specialty film industry, committed to sustainability and innovation. We strive to meet our customers' evolving needs by focusing on quality and sustainability.
Job Purpose
The Customer Service Advisor will guarantee a positive customer experience by ensuring quick and reliable follow-up of all customer requests, answering in a timely manner, and solving proactively any concerns that may occur.
Key Responsibilities
- Order entry and management
- Stock level management
- Customer complaint handling
- Follow-up on open orders
- Answering calls and emails
- Dealing with new business inquiries
Requirements
- Experience in SAP and/or E1 + Salesforce
- International trade knowledge: Incoterms, payment terms, transport, letters of credit
- Excellent written and verbal communication in English
- Problem-solving skills
- Proficient in English
- Experience in an industrial company
Competencies
- Autonomy
- Attention to detail
- Proactivity
- Ability to work under time pressure and multi-tasking
- Excellent customer focus
- A team player: willingness to interact and work with others
About Klöckner Pentaplast
We are a globally recognized leader in the packaging and specialty film industry, renowned for our commitment to sustainability and innovation. We strive to drive a positive change in the packaging industry with a focus on quality and sustainability.
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