Customer Service Advisor

3 months ago

Featherstone, United Kingdom Klöckner Pentaplast Full time

Company

kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.


At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.

We are recuriting a customer Service Advisor to join our team in Featherstone, Wakefield on a fixed term basis unitl December 2024.

Purpose of the job

To guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints), by answering in a timely manner and solving pro-actively any concern that might occur.

Key Responsibilities include:

• Order entry

• Managing stock levels

• Dealing/processing customer complaints

• Follow up on open orders

• Answering calls & emails

• Dealing with new business enquires

Skills and Experience

Functional/Technical Skills and Experience

Experience in SAP and/or E1 + Salesforce International trade: Incoterms, payment terms, transport, letters of credit Excellent written and verbal communication in local language Problem solving Proficient in English Experience in an industrial company

Competencies

Autonomy Attention to detail Proactivity Ability to work under time pressure and multi-tasking Excellent customer focus A Team Player: Willingness to interact and work with others

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