Patient Services Administrator
3 weeks ago
Job Overview
We are seeking a dedicated and adaptable individual to join our Imaging Directorate at University Hospitals of North Midlands NHS Trust. This part-time position within the Reception Team is ideal for someone who thrives in a dynamic environment and possesses strong multitasking abilities.
This role encompasses a variety of administrative responsibilities alongside providing telephone support for our Helpdesk. Strong communication skills and meticulous attention to detail are essential. The ideal candidate will be a proactive thinker, capable of managing multiple tasks efficiently, and will work well both in a team and independently.
Flexibility is crucial, as the position requires availability to work on a rotating schedule that includes mornings, afternoons, weekends, and bank holidays. Additionally, there may be occasional responsibilities at the County Hospital Imaging Department.
Key Responsibilities
- Greet patients upon arrival at the Imaging Department and assist them using the Imaging computerized system. Patients may be visiting for various procedures, including X-Ray, CT, MRI, Ultrasound, and Interventional Radiology.
- Perform administrative tasks such as processing referrals, managing appointment cancellations, responding to emails, handling phone inquiries, batch printing, and scheduling patients accurately within the appropriate departments, along with other ad hoc duties as required.
- Collaborate effectively with clinical Team Leaders and staff within the Imaging Department.
About Us
University Hospitals of North Midlands NHS Trust is recognized as one of the largest and most advanced healthcare facilities in the UK. We serve a diverse population across two primary locations and are committed to delivering exceptional care, education, and research opportunities. Our Trust is a leading center for major trauma care in the North Midlands and North Wales.
We value the contributions of all our employees, regardless of their role, and offer a variety of development programs designed to help everyone reach their full potential.
At UHNM, we foster an inclusive culture that promotes equal opportunities for career advancement, ensuring a fair and transparent environment. We are dedicated to being a diverse employer and nurturing a workplace where all staff feel appreciated and respected. In return, we encourage our employees to embrace the values that unite us as a Trust.
We understand that investing in our staff directly enhances the quality of care we provide. Our employees are as vital as the patients and communities we serve.
Job Requirements
For further details regarding this vacancy, please refer to the attached Job Description and Person Specification or reach out to the Hiring Manager.
Essential Qualifications
- Proficiency in Microsoft Office
- Strong educational background in English and Mathematics
- Experience in a reception or administrative role
- Understanding of Data Protection and Confidentiality
- Excellent communication skills
Desirable Qualifications
- Experience within the NHS
- Advanced computer skills
- Ability to manage customer inquiries effectively
- Familiarity with CRIS
- Experience in handling complaints
- Data entry experience
Experience Requirements
Essential Experience
- Experience managing confidential information
- Background in a fast-paced administrative setting
- Experience handling a high volume of telephone calls
Desirable Experience
- Knowledge of Imaging Services
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